GENPACT - Lucknow

Experience - 0 to 2

Key Skills - application support, ap capture support, l1 support, l2 support, incident management, help desk support, jira, servicenow, troubleshooting, root cause analysis, rca, operational standards, documentation management, knowledge base creation, user training, azure cloud services, azure monitoring, azure devops, ci/cd pipelines, build and deployment support, aks, azure kubernetes service, docker, container management, grafana, system monitoring, alerting, sql queries, data validation, document intelligence, data capture, ocr, icr, omr, oauth authentication, web services, access management, release support, production support, shift operations, on call support, cross functional collaboration, .net exposure, finance and accounting domain, ms office, analytical skills, communication skills.,

Wipro - Pune

Experience - 5 to 8

Key Skills - Team Performance Management, Process Monitoring, SLA Management, Technical Troubleshooting, Escalation Handling, Client Query Resolution, Performance Dashboard Review, Documentation & Reporting, Call Log Analysis, Compliance Monitoring, Product Knowledge Development, Customer Service, Problem Solving, Communication Skills, Training & Mentoring, Technical Capability Building, Process Guidance, Root Cause Analysis, Alternative Solutions Offering, Follow-up & Feedback Handling, Operational Excellence, Knowledge Base Creation, User Support, Professional Etiquette, Decision Making, Time Management, Stakeholder Coordination.,

Wipro - Bangalore

Experience - 5 to 8

Key Skills - Team Performance Management, Process Monitoring, SLA Management, Technical Troubleshooting, Escalation Handling, Client Query Resolution, Performance Dashboard Review, Documentation & Reporting, Call Log Analysis, Compliance Monitoring, Product Knowledge Development, Customer Service, Problem Solving, Communication Skills, Training & Mentoring, Technical Capability Building, Process Guidance, Root Cause Analysis, Alternative Solutions Offering, Follow-up & Feedback Handling, Operational Excellence, Knowledge Base Creation, User Support, Professional Etiquette, Decision Making, Time Management, Stakeholder Coordination.,

Wipro - Hyderabad

Experience - 5 to 8

Key Skills - Team Performance Management, Process Monitoring, SLA Management, Technical Troubleshooting, Escalation Handling, Client Query Resolution, Performance Dashboard Review, Documentation & Reporting, Call Log Analysis, Compliance Monitoring, Product Knowledge Development, Customer Service, Problem Solving, Communication Skills, Training & Mentoring, Technical Capability Building, Process Guidance, Root Cause Analysis, Alternative Solutions Offering, Follow-up & Feedback Handling, Operational Excellence, Knowledge Base Creation, User Support, Professional Etiquette, Decision Making, Time Management, Stakeholder Coordination.,

Wipro - Pune

Experience - 5 to 8

Key Skills - Team Performance Management, Process Monitoring, SLA Management, Technical Troubleshooting, Escalation Handling, Client Query Resolution, Performance Dashboard Review, Documentation & Reporting, Call Log Analysis, Compliance Monitoring, Product Knowledge Development, Customer Service, Problem Solving, Communication Skills, Training & Mentoring, Technical Capability Building, Process Guidance, Root Cause Analysis, Alternative Solutions Offering, Follow-up & Feedback Handling, Operational Excellence, Knowledge Base Creation, User Support, Professional Etiquette, Decision Making, Time Management, Stakeholder Coordination.,